FAQ
Questions firms actually ask.
Clear answers about the product, data handling, professional review, and pilot fit.
Every fact keeps its source
Illustrative
Trust and responsibility
Professional obligations.
- Does using this affect privilege?
- Using any technology vendor can raise confidentiality and privilege questions. The answer depends on the jurisdiction, the matter, the product configuration, the vendor agreement, and whether client consent is required. Current MatterGraph evaluations use synthetic or fully redacted matters. We can document the system design, but your firm must make the legal and ethical assessment.
- Can clients see what our attorneys write?
- The product model separates client-visible activity from internal firm notes. Attorney notes default to internal-only visibility, and the current design does not include a client-visible setting for them.
- What happens when the AI gets something wrong?
- AI-assisted extraction can be wrong. Extracted events therefore arrive as suggestions that a paralegal or attorney can approve, edit, or reject. The source answer remains attached so the reviewer can compare the proposed structure with what the client actually said.
- Is our data used to train models?
- Current evaluations use synthetic or fully redacted matters. For production use, no training on customer data and minimum-necessary model inputs are product requirements. Those requirements must be backed by the selected provider’s contract and configuration before live client information is processed.
- Who owns the case data?
- MatterGraph does not claim ownership of a firm’s case content. Exact rights, permitted processing, export, retention, and deletion must be stated in the written pilot or services agreement. The public website does not replace that agreement.
- How does the security review work?
- Security review happens before any live client information is introduced. The pilot scope documents the data boundary, relevant vendors, product controls, retention, export, deletion, and the responsibilities of each side.
Fit
Whether it suits your practice.
- Which practice areas does this work for?
- MatterGraph is designed for chronology-heavy intake. The current examples cover personal injury, employment, family law, and immigration, with the underlying model also adaptable to other civil and mitigation workflows. Each firm must review the intake template for its practice and jurisdiction.
- Do we have to replace our case management system?
- No. MatterGraph focuses on intake and fact development. Billing, payments, e-signature, CRM, and court deadline management remain outside the current scope.
- What if a client will not use a web form?
- Then a paralegal enters the account on their behalf, and it lands in the same structure. The guided interview is the efficient path, not the only one. Nothing about the product requires the client to be comfortable with software.
- Is this useful for a solo practice?
- It can be. A solo practice may care more about the structured chronology and evidence checklist than cross-team assignment features. The pilot is meant to test whether that narrower value is enough.
Practical
Getting started.
- What does a pilot involve?
- A scoping conversation, one synthetic or fully redacted matter run through the workflow, an attorney review session, and a paralegal feedback session. The goal is to test fit, not to process live client files.
- How long does it take to set up?
- Timing depends on the practice template and the representative matter. Initial evaluations avoid data migration because they begin with synthetic or fully redacted material.
- What does it cost?
- There is no public rate card yet. Pilot scope, duration, support, and any fee are agreed in writing before work begins. See the pricing page for the current commercial direction.
- What do you want from us?
- Candid feedback from the people who would use it. We want to know which steps match your workflow, which create extra work, and what would stop the product from being adopted.
Test the workflow on a representative matter.
Start with a synthetic or fully redacted matter. An initial evaluation does not require live client data.